ARE ASIDA PARIS PRODUCTS PARABEN FREE?
Yes, our products are paraben free! We believe in creating safe products for all.
ARE ASIDA PARIS PRODUCTS CRUELTY FREE?
Yes! We received our United States PETA Certification on November 9, 2017.
I NEED TO CHANGE MY ORDER OR CHANGE MY ADDRESS. HOW?
Unfortunately, our orders process very quickly once they’ve been submitted, so we are unable to make changes or cancellations once the order is submitted. To correct any errors with your order or your address information, we recommend contacting the carrier listed on your tracking email to request an address update or correction. If the order has been processed, unfortunately, the order will ship as is and cannot be modified. If you are unhappy with the products that were purchased, please reference our RETURN POLICY.
I'M HAVING TROUBLE PLACING MY ORDER.
We apologize for any difficulty you may have had while placing your order. Please contact us thru EMAIL or call us at 1-626-667-8417 so we may assist you.
MY ORDER ARRIVED DAMAGED.
We’re sorry to hear that a portion of your order was damaged. In order to further assist you, please EMAIL US a photo of your damaged items and a screenshot of the packaging slip so we can assist in replacing your item.
HOW DO I CHECK ON MY ORDER STATUS?
In order to check your order status, please visit WWW.ASIDAPARIS.COM Type in your order number, the email address associated with your order and your billing zip code. By entering this information, you will receive the most up to date information regarding your order. Please note, orders are processed and updated on business days. If your order has not shipped, please check back with us on the following business day to see if your order status has changed. All order updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc.).
If you have additional questions, please contact us thru EMAIL or call us at 1-626-667-8417, Monday through Friday between the hours of 9am and 6pm CST. We will be happy to assist you in any way that we can.
WHY WAS MY ORDER CANCELLED?
If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was cancelled for your protection, as the payment information provided did not match the payment source. Please makes sure to contact your financial institution to confirm or update your payment details before placing a new order.
MY PACKAGE WAS LOST.
If your package was lost and did not arrive, please contact our customer service team or call us at at 1-626-667-8417, Monday through Friday between the hours of 9am and 6pm CST. We’re happy to help in any way that we can
I'VE ENTERED AN INVALID EMAIL ADDRESS.
Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Please EMAIL to request an update regarding your order status.
WILL I HAVE TO PAY DUTIES IF I LIVE INTERNATIONALLY?
While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from asidaparis.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Asida Paris does not collect duties and taxes, and as smart as we are, we cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
WHY WAS I CHARGED SALES TAX?
We collect US state sales tax on orders shipped within Arizona, California, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, New York, North Dakota, Ohio, Tennessee, Texas, Utah, and Washington.
We may also collect relevant taxes on international orders, depending on your destination country.
Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
Asidaparis.com accepts American Express, MasterCard, Visa and PayPal.
CAN I GIFT WRAP MY ORDER?
We do not offer gift wrapping at this time, but we hope to in the near future. Please check back again soon for new offerings and updates.
I'M UNSURE OF THE SHADE THAT WILL FIT ME BEST BUT I LOVE YOUR PRODUCTS.
Please EMAIL US to request a shade recommendation. We’re happy to help you find the shade that would suit you best.
HOW DO I FIND OUT WHEN A PRODUCT I WANT IS BACK IN STOCK?
Our online inventory of products is constantly being updated and replenished. To find out once a product is restocked, sign up for notifications by clicking “Notify Me” on the product’s webpage and enter your email. We also suggest that you join our email list to find out about new product releases—subscribers are first to know. CLICK HERE to subscribe now.